Last updated 31 August 2026
Each BHAGALPORE stole is handwoven as one of a very small, numbered batch — often as few as five pieces in a colour. Because of this, we handle refunds differently from a mass-produced product, but we stand fully behind the quality of what we send you.
If your piece arrives damaged in transit, or we sent you the wrong item, email hello@bhagalpore.com within 48 hours of delivery with your order number and photos of the item and its packaging. We will replace the piece where the same or an equivalent one is available, or refund you in full — your choice.
Because each piece is limited and one-of-a-kind, we do not offer refunds for change of mind once an order has been dispatched. If your order has not yet been dispatched, see our Cancellation Policy.
Approved refunds are issued to your original payment method via our payment partner (Razorpay) within 7–10 business days of approval. You will receive an email once the refund has been initiated.
Questions about a refund: hello@bhagalpore.com.